OpsGenie experienced a major incident on September 24, 2024 affecting Outgoing Integration Flow and Outgoing Integration Flow, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing Integration FlowOutgoing Integration Flow
Update timeline
- investigating Sep 24, 2024, 07:55 PM UTC
We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.
- investigating Sep 24, 2024, 07:56 PM UTC
We are continuing to investigate this issue.
- identified Sep 24, 2024, 08:22 PM UTC
We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.
- monitoring Sep 24, 2024, 08:49 PM UTC
We reverted the faulty routing configuration change and started getting traffic on OEC endpoints
- resolved Sep 24, 2024, 08:54 PM UTC
We've verified that OEC endpoints are back online.