OpsGenie incident

EU OpsGenie API calls having intermittent routing issues

Major Resolved View vendor source →

OpsGenie experienced a major incident on March 5, 2025 affecting Alert Flow, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 06:34 AM UTC
Resolved
Mar 05, 2025, 07:24 AM UTC
Duration
50m
Detected by Pingoru
Mar 05, 2025, 06:34 AM UTC

Affected components

Alert Flow

Update timeline

  1. investigating Mar 05, 2025, 06:34 AM UTC

    We are aware of an issue where some API calls configured to use api.opsgenie.com/eu are intermittently returning a 404 error with the message 'no Route matched with those values'. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) are not affected. Our team is investigating this issue.

  2. resolved Mar 05, 2025, 07:24 AM UTC

    Issues where some API calls configured to use api.opsgenie.com/eu were intermittently returning a 404 error with the message 'no Route matched with those values' should now be resolved. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) were not affected at this time.