OpsGenie incident

Delays observed at JSM and Opsgenie alert search functionality

Minor Resolved View vendor source →

OpsGenie experienced a minor incident on May 10, 2025 affecting Web Application, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2025, 07:08 AM UTC
Resolved
May 10, 2025, 10:51 AM UTC
Duration
3h 43m
Detected by Pingoru
May 10, 2025, 07:08 AM UTC

Affected components

Web Application

Update timeline

  1. identified May 10, 2025, 07:08 AM UTC

    We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

  2. monitoring May 10, 2025, 09:49 AM UTC

    The problem is mitigated, and we are now monitoring closely.

  3. resolved May 10, 2025, 10:51 AM UTC

    All search functionality is operational without any latency. Thank you for your patience.