Disrupted Opsgenie/JSM availability
Affected: Web ApplicationWeb ApplicationMobile ApplicationMobile Application
OpsGenie Outage History
OpsGenie is up right nowOpsGenie had 5 outages in the last 2 years totaling 261h 50m of downtime — averaging 0.2 incidents per month.
There were 5 OpsGenie outages since September 30, 2025 totaling 261h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issues with Microsoft Teams notifications for Opsgenie customers
Affected: Outgoing Integration FlowOutgoing Integration Flow
Timeline · 6 updates
- identified Aug 27, 2026, 10:26 AM UTC
On August 19, 2026, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause has been identified and our teams are working with our partners to resolve this issue. This issue does not impact Jira Service Management Operations customers. We will provide the next update in 24 hours.
- identified Aug 28, 2026, 10:38 AM UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 72 hours or sooner if we have a material update.
- identified Aug 31, 2026, 10:29 AM UTC
Our teams continue to work with our partners, towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
- identified Sep 01, 2026, 10:16 AM UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
- identified Sep 02, 2026, 10:17 AM UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
- resolved Sep 03, 2026, 06:06 AM UTC
On August 19, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services. If you are still experiencing issues, please follow these steps to restore your integration: https://support.atlassian.com/opsgenie/docs/restore-the-opsgenie-microsoft-teams-v2-integration/. If you require further assistance, please reach out to Atlassian Support via support.atlassian.com/contact.
Voice call failures for some India based numbers
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 3 updates
- identified Jul 21, 2026, 09:48 AM UTC
We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 22, 2026, 06:59 AM UTC
A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call. Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.
- resolved Jul 24, 2026, 01:07 PM UTC
Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers. We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance.
Atlassian Cloud Services impacted
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 25 updates
Delays in Opsgenie, JSM Ops and Compass Ops notifications
Affected: Email Notification DeliverySMS Notification DeliveryVoice Notification DeliveryMobile Notification Delivery
Timeline · 4 updates
- investigating Sep 30, 2025, 02:07 PM UTC
We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.
- identified Sep 30, 2025, 02:09 PM UTC
We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.
- monitoring Sep 30, 2025, 02:22 PM UTC
We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.
- resolved Sep 30, 2025, 02:32 PM UTC
Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.