OpenWater experienced a minor incident on May 31, 2018 affecting File Uploads, lasting 22h 55m. The incident has been resolved; the full update timeline is below.
Affected components
File Uploads
Update timeline
- investigating May 31, 2018, 04:25 PM UTC
When uploading a media file (e.g. a video), the preview processing is taking longer than usual. We are working on resolving the issue. All previews will be generated, and no further action is needed, however the generation will take several hours at this time instead of minutes.
- monitoring Jun 01, 2018, 03:04 PM UTC
New file uploads that require video previews are happening back at a normal speed. The files resulting in a delay are being re-processed. We expect reprocessing to complete by 5 PM eastern time today.
- monitoring Jun 01, 2018, 03:21 PM UTC
All file previews are now complete
- resolved Jun 01, 2018, 03:21 PM UTC
This incident has been resolved.