OpenWater incident

Background tasks intermittent issues

Major Resolved View vendor source →

OpenWater experienced a major incident on September 17, 2018 affecting General Platform and Reports, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2018, 02:19 PM UTC
Resolved
Sep 17, 2018, 02:40 PM UTC
Duration
21m
Detected by Pingoru
Sep 17, 2018, 02:19 PM UTC

Affected components

General PlatformReports

Update timeline

  1. identified Sep 17, 2018, 02:19 PM UTC

    Our background task manager is having intermittent issues and a fix is currently in the works. The background tasks impacts a variety of functionality in OpenWater such as reports, several screens, and finalization of the shopping cart.

  2. resolved Sep 17, 2018, 02:40 PM UTC

    This incident has been resolved.