OpenWater experienced a critical incident on February 10, 2021 affecting File Uploads, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
File Uploads
Update timeline
- investigating Feb 10, 2021, 09:01 PM UTC
Our upstream provider that we use for managing file uploads, Filestack, is having an outage: https://status.filestack.com/
- investigating Feb 10, 2021, 09:06 PM UTC
We are monitoring the File Stack outage. This impacts primarily new file uploads, users who try to upload files will see their uploads being stuck in progress. The form can be saved and files can be uploaded once the outage is over. In most cases downloads are not impacted, thus files already received are still downloadable.
- resolved Feb 11, 2021, 12:50 AM UTC
Filestack has implemented a resolution.