OpenWater experienced a minor incident on March 17, 2021 affecting General Platform, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
General Platform
Update timeline
- investigating Mar 17, 2021, 03:18 PM UTC
Multiple customers have reported slowness across the platform. The problem started briefly at 10 AM Eastern time to 10:05 Eastern, and started again around 11 AM eastern. We are investigating and will post an update shortly.
- monitoring Mar 17, 2021, 03:22 PM UTC
We have applied fixes and are monitoring the solution. Response times have been restored to normal levels.
- resolved Mar 17, 2021, 03:34 PM UTC
The measures applied have reported normal speeds for the last 15 minutes. The ops team will continue to remain on alert for the rest of the business day, however there are no more reported issues at this time.