OpenWater experienced a major incident on February 2, 2022 affecting General Platform, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
General Platform
Update timeline
- identified Feb 02, 2022, 03:37 AM UTC
A high number of 524 reports are being reported. We have identified the cause and are applying a fix now. Estimated fix time by 10:50 PM eastern time
- monitoring Feb 02, 2022, 03:51 AM UTC
The fix has been tested and confirmed and now is being rolled out. We will post an update as to the root cause once the fix is applied and confirmed. Approximately 10 more minutes until all customers return to full speed.
- resolved Feb 02, 2022, 04:02 AM UTC
Site speed has been restored.