OpenWater experienced a critical incident on February 24, 2022 affecting General Platform and Pdf Generation and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
General PlatformPdf GenerationFile UploadsReports
Update timeline
- investigating Feb 24, 2022, 02:19 AM UTC
We are currently investigating an outage impacting multiple customers.
- monitoring Feb 24, 2022, 02:34 AM UTC
Customers on database pool #6 were impacted. This pool has come back online and service restored for these customers. We are monitoring.
- resolved Feb 24, 2022, 02:42 AM UTC
This incident has been resolved.