OpenPath had 4 outages in the last 2 years totaling 1465h 23m of downtime — averaging 0.2 incidents per month.
There were 4 OpenPath outages since June 26, 2024 totaling 1465h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
Monitor System Down Checking, on Collection System Down Checking, did not run successfully. 5 request(s) ran and 1 test(s) failed.
There was a spike in response times for under a minute, no systems were affected and response times are normal. We are currently monitoring.
This has been resolved
We are noticing some slow downs in performance which we believe is related to our data queue flow. We are currently investigating. We are currently monitoring the impact; however, transaction data and client interfaces all appear to be functioning.
We have identified the issue caused with backup of queued data and have throttled back the execution of these queues, which has restored all performances.
This incident has been resolved.
An issue with our databases is causing performance issues with all our platforms. We are currently moving our systems over a redundant replicated database, to restore systems to normal usage. This task has been started and we are waiting for it to complete. Will update as soon as the roll over is complete.
All migrations have completed and we are connecting back up the services.
This issue has been downgraded to Minor, transactions are flowing correctly, and data is flowing; however, the reports in the Enterprise UI are still not reflecting the current transaction flow. We are rectifying this issue but have verified that the data is in the database.
All systems are currently working we are Monitoring and Testing for the next 24 Hours, transactions that went through will also be visible in the Enterprise Back Office at this time.
This incident has been resolved.