OpenPath incident

Automated incident report

Minor Resolved View vendor source →

OpenPath experienced a minor incident on May 6, 2025 affecting Enterprise Portal and Transaction API and 1 more component, lasting 6h 25m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 09:24 AM UTC
Resolved
May 06, 2025, 03:50 PM UTC
Duration
6h 25m
Detected by Pingoru
May 06, 2025, 09:24 AM UTC

Affected components

Enterprise PortalTransaction APIPlatform APIAccount PortalShopify CheckoutAsset CDNTransaction PortalOpen Payment Element

Update timeline

  1. investigating May 06, 2025, 09:24 AM UTC

    Monitor System Down Checking, on Collection System Down Checking, did not run successfully. 0 request(s) ran and 0 test(s) failed.

  2. investigating May 06, 2025, 03:49 PM UTC

    We are currently looking into this automated incident report. At the moment is looks like the monitoring system was failing from 2:13AM and resolved itself at 3:01AM.

  3. resolved May 06, 2025, 03:50 PM UTC

    This incident has been resolved.