OpenNode incident

Elevated API Errors for Payment Requests with Auto-Conversion enabled

Minor Resolved View vendor source →

OpenNode experienced a minor incident on November 21, 2022 affecting Payments, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2022, 10:02 PM UTC
Resolved
Nov 21, 2022, 10:28 PM UTC
Duration
25m
Detected by Pingoru
Nov 21, 2022, 10:02 PM UTC

Affected components

Payments

Update timeline

  1. investigating Nov 21, 2022, 10:02 PM UTC

    We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

  2. monitoring Nov 21, 2022, 10:18 PM UTC

    This incident has been resolved and we are monitoring the results. Conversions and bank transfers are now enabled.

  3. resolved Nov 21, 2022, 10:28 PM UTC

    This incident has been resolved and the platform is fully operational.