OpenNode incident

Elevated API Errors for Payment Requests with Auto-Conversion enabled

Minor Resolved View vendor source →

OpenNode experienced a minor incident on February 16, 2023 affecting Payments, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2023, 01:09 AM UTC
Resolved
Feb 16, 2023, 02:36 AM UTC
Duration
1h 26m
Detected by Pingoru
Feb 16, 2023, 01:09 AM UTC

Affected components

Payments

Update timeline

  1. investigating Feb 16, 2023, 01:09 AM UTC

    We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

  2. monitoring Feb 16, 2023, 02:28 AM UTC

    This incident has been resolved and we are monitoring the results. Conversions and bank transfers are now enabled.

  3. resolved Feb 16, 2023, 02:36 AM UTC

    This incident has been resolved and the platform is fully operational.