OpenNode incident

Elevated API Errors for Payment Requests with Auto-Conversion enabled

Minor Resolved View vendor source →

OpenNode experienced a minor incident on August 28, 2023 affecting Payments, lasting 23h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 03:26 PM UTC
Resolved
Aug 29, 2023, 02:46 PM UTC
Duration
23h 20m
Detected by Pingoru
Aug 28, 2023, 03:26 PM UTC

Affected components

Payments

Update timeline

  1. investigating Aug 28, 2023, 03:26 PM UTC

    We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

  2. identified Aug 28, 2023, 08:23 PM UTC

    Our Exchange Partner has identified a fix and its working on a resolution.

  3. resolved Aug 29, 2023, 02:46 PM UTC

    This incident has been resolved.