OpenNode incident

Payment processing delay

Major Resolved View vendor source →

OpenNode experienced a major incident on April 16, 2024 affecting Payments and Bitcoin nodes and 1 more component, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 12:00 PM UTC
Resolved
Apr 16, 2024, 06:18 PM UTC
Duration
6h 18m
Detected by Pingoru
Apr 16, 2024, 12:00 PM UTC

Affected components

PaymentsBitcoin nodesAPI

Update timeline

  1. identified Apr 16, 2024, 05:10 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. identified Apr 16, 2024, 05:11 PM UTC

    All current payments are being processed and the team is working through the backlog of payments.

  3. resolved Apr 16, 2024, 06:18 PM UTC

    The system is now fully caught up and all payment notifications were sent out.