OpenCage experienced a minor incident on September 1, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 01, 2024, 10:57 PM UTC
Type: Incident Affected Components: Website - Email sending (via Postmarkapp.com) Sep 1, 22:57:38 GMT+0 - Resolved - Some non-realtime emails were delayed for up to 48 hours. That affected the 'welcome' email after signup (accounts were created fine) and 'contact us' emails. They have all been processed and resend now. Other emails like confirmation, password resets, account deletion were not affected. We're sorry for the confusion. Whie no user contacted us about the issue we saw increased number of duplicate accounts, for example users trying login with email&password, and login-with-google shortly after.