Update timeline
- investigating Mar 10, 2026, 05:10 PM UTC
Status: Investigating We are observing degraded performance with support chat functionality and we are investigating the issue. As a temporary solution, customers looking to reach out to OpenAI Support can email [email protected].
- identified Mar 10, 2026, 05:29 PM UTC
Status: Identified We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email [email protected] "[email protected]": mailto:[email protected].
- identified Mar 10, 2026, 07:05 PM UTC
Status: Identified We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email [email protected] "[email protected]": mailto:[email protected].
- identified Mar 10, 2026, 09:38 PM UTC
Status: Identified We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email [email protected] "[email protected]": mailto:[email protected].
- monitoring Mar 10, 2026, 10:31 PM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery.
- resolved Mar 10, 2026, 11:30 PM UTC
Status: Resolved All impacted services have now fully recovered.
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