OpenAI incident
Pinned chats are not loading on web browsers for ChatGPT
Affected components
Conversations
Update timeline
- investigating Mar 20, 2026, 03:00 PM UTC
Status: Investigating We are investigating the issue for the listed services. Affected components Conversations (Degraded performance)
- identified Mar 20, 2026, 03:24 PM UTC
Status: Identified We are still implementing the mitigation. Affected components Conversations (Degraded performance)
- monitoring Mar 20, 2026, 05:32 PM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components Conversations (Operational)
- resolved Mar 21, 2026, 12:07 AM UTC
Status: Resolved All impacted services have now fully recovered. Affected components Conversations (Operational)
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