Responses API and Sora Increased Error Rates

Update timeline

1. investigating Mar 26, 2026, 09:21 PM UTC

   Status: Investigating We are investigating the issue for the listed services. Affected components Responses (Partial outage)

2. investigating Mar 26, 2026, 09:35 PM UTC

   Status: Investigating We are continuing to investigate this issue. We can share this only affects users using store: true param. Affected components Responses (Degraded performance)

3. investigating Mar 26, 2026, 10:08 PM UTC

   Status: Investigating We are continuing to investigate this issue. At this point, the issue is impacting a portion of Sora traffic, as well as Responses API using store: true param. Affected components Responses (Degraded performance)

4. investigating Mar 26, 2026, 10:55 PM UTC

   Status: Investigating We are investigating the issue for the listed services. Affected components Responses (Partial outage)

5. identified Mar 26, 2026, 10:58 PM UTC

   Status: Identified We have identified the root cause for this issue, and have implemented a mitigation. We are seeing error rates starting to decline and normal service recovering. Affected components Responses (Partial outage)

6. monitoring Mar 26, 2026, 11:03 PM UTC

   Status: Monitoring We have applied the mitigation and are monitoring the recovery. Affected components Responses (Partial outage)

7. resolved Mar 26, 2026, 11:17 PM UTC

   Status: Resolved All impacted services have now fully recovered. Affected components Responses (Operational)