OpenAI incident

Users unable to access chat support on help center

Minor Resolved View vendor source →

OpenAI experienced a minor incident on May 26, 2026 affecting Login, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 08:30 PM UTC
Resolved
May 26, 2026, 08:30 PM UTC
Duration
—
Detected by Pingoru
May 26, 2026, 08:30 PM UTC

Affected components

Login

Update timeline

  1. identified May 26, 2026, 08:27 PM UTC

    Status: Identified We are aware of reports from users who are experiencing errors when attempting access Chat support the help center. For help, please email [email protected] "[email protected]": mailto:[email protected] We are working implementing the mitigation. Affected components Login (Degraded performance)

  2. resolved May 26, 2026, 08:30 PM UTC

    Status: Resolved All impacted services have now fully recovered. Affected components Login (Operational)