OpenAI experienced a minor incident on September 10, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 10, 2026, 07:53 PM UTC
Status: Investigating We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
- investigating Sep 10, 2026, 08:45 PM UTC
Status: Investigating We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.
- identified Sep 10, 2026, 08:54 PM UTC
Status: Identified We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.
- monitoring Sep 10, 2026, 09:20 PM UTC
Status: Monitoring We have applied the mitigation and are monitoring the recovery.
- resolved Sep 10, 2026, 09:48 PM UTC
Status: Resolved All impacted services have now fully recovered.