Open LMS experienced a major incident on October 20, 2025 affecting Open LMS - Latin America and Open LMS - North America, lasting 19h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 12:54 PM UTC
We are experiencing service interruptions caused by an AWS outage in some regions. Our team is engaged and will share updates as available.
- monitoring Oct 20, 2025, 02:14 PM UTC
AWS continues to report progress on recovery efforts. We are manually adding resources and working to restore instances to a healthy state where possible. Full resolution will depend on AWS recovery.
- monitoring Oct 20, 2025, 04:20 PM UTC
AWS has narrowed down the cause of the ongoing outage and is taking mitigation steps. As a note: this is a widespread issue affecting multiple platforms, applications, and companies. We continue to monitor closely and are taking measures on our side to help stabilize impacted instances.
- monitoring Oct 20, 2025, 08:16 PM UTC
We’re continuing to support clients through the AWS outage. Many sites are showing improvement and some have recovered, but AWS is still actively working on the incident. We remain engaged and are monitoring closely.
- monitoring Oct 20, 2025, 11:48 PM UTC
As we move into the evening hours for those affected, rest assured our other regional teams are online and will remain attentive in case conditions change overnight. Most sites have recovered, but we’ll keep the incident open until AWS confirms full resolution.
- resolved Oct 21, 2025, 08:40 AM UTC
AWS has reported the underlying issue as resolved. Based on close monitoring of our sites we can confirm that services have stabilized.