Open Exchange Rates incident

Factoring issue with USD/UGX (Ugandan Shilling) rate on 11 September 2020

Open Exchange Rates experienced a notice incident on September 11, 2020 affecting Exchange Rate API, lasting 3d. The incident has been resolved; the full update timeline is below.

Started: Sep 11, 2020, 09:00 AM UTC
Resolved: Sep 14, 2020, 09:35 AM UTC
Duration: 3d
Detected by Pingoru: Sep 11, 2020, 09:00 AM UTC

Affected components

Exchange Rate API

Update timeline

investigating Sep 11, 2020, 03:11 PM UTC

We are currently experiencing an issue with USD/UGX (Ugandan Shilling) currency rates, which is also affecting other currency pairs with UGX. The USD/UGX rate is currently reporting at approximately 37.06, instead of the correct value of approximately 3,706. We are working with our data contributors to identify and resolve this issue as soon as possible. Other currency rates that do not involve the UGX symbol are not affected.
resolved Sep 14, 2020, 09:35 AM UTC

This incident has been resolved.