Open Exchange Rates incident

API 500 errors

Critical Resolved View vendor source →

Open Exchange Rates experienced a critical incident on December 29, 2021 affecting Exchange Rate API and Website, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2021, 08:01 AM UTC
Resolved
Dec 29, 2021, 10:43 AM UTC
Duration
2h 41m
Detected by Pingoru
Dec 29, 2021, 08:01 AM UTC

Affected components

Exchange Rate APIWebsite

Update timeline

  1. investigating Dec 29, 2021, 08:01 AM UTC

    We are currently investigating an issue that is causing intermittent downtime and 500 errors on our website and API, occurring since 06:50 UTC.

  2. monitoring Dec 29, 2021, 08:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Dec 29, 2021, 09:17 AM UTC

    We are continuing to investigate further 5XX errors. Please stand by for updates.

  4. investigating Dec 29, 2021, 09:38 AM UTC

    We are continuing to investigate this issue.

  5. resolved Dec 29, 2021, 10:43 AM UTC

    This incident has been resolved as of 10:00 UTC. We are continuing to monitor API performance throughout the day. Please contact us if you encounter any further issues connecting to our services.