Open Exchange Rates incident
API outage and OHLC rate unavailability - Sunday 20th February
Open Exchange Rates experienced a minor incident on February 20, 2022 affecting Exchange Rate API, lasting 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2022, 01:25 PM UTC
We experienced a minor API outage this morning during a routine system maintenance. The API was intermittently unavailable for a period of up to 20 minutes, starting from 07:40 GMT, before being corrected. We are currently investigating the root cause of this outage. Following this outage, a number of exchange rates are unavailable in our OHLC endpoint (ohlc.json). We are continuing to investigate this issue, and will provide further updates as soon as we have more information available.
- identified Feb 20, 2022, 01:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 20, 2022, 03:44 PM UTC
We have completed restoring all missing currency values in our OHLC endpoint (ohlc.json) as of 15:30 GMT, and will continue to monitor the service closely for any further issues. As a result of this incident, historical spot and OHLCA information may be unavailable for certain currency and time period combinations between 07:30 and 15:30 on 20th February 2022. If you are affected by this, please contact us for advice. Please reach out to us at [email protected] if you need any additional support.
- resolved Feb 20, 2022, 09:26 PM UTC
This incident has been resolved.