Open Exchange Rates incident

Delayed responses affecting some clients

Minor Resolved View vendor source →

Open Exchange Rates experienced a minor incident on November 30, 2015, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2015, 09:45 AM UTC
Resolved
Nov 30, 2015, 12:32 PM UTC
Duration
2h 47m
Detected by Pingoru
Nov 30, 2015, 09:45 AM UTC

Update timeline

  1. investigating Nov 30, 2015, 11:01 AM UTC

    We are investigating reports of API response times over 1000ms. Affected clients may be experiencing request timeouts.

  2. monitoring Nov 30, 2015, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 30, 2015, 12:32 PM UTC

    Response times have returned to normal and we're continuing to monitor the situation. Please contact [email protected] if you experience any connection issues.