Is Cisco Identity Intelligence Down Right Now? Live Cisco Identity Intelligence Status & Outages | IsDown incident

Disruption with sign in to Cisco Identity Intelligence dashboard

Minor Resolved View vendor source →

Is Cisco Identity Intelligence Down Right Now? Live Cisco Identity Intelligence Status & Outages | IsDown experienced a minor incident on September 6, 2024 affecting Auth0 User Authentication, lasting 5d. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2024, 08:31 PM UTC
Resolved
Sep 11, 2024, 09:01 PM UTC
Duration
5d
Detected by Pingoru
Sep 06, 2024, 08:31 PM UTC

Affected components

Auth0 User Authentication

Update timeline

  1. investigating Sep 06, 2024, 08:31 PM UTC

    We are experiencing an infrastructure incident that may prohibit some users from logging into their CII dashboard. We are working to resolve this issue as quickly as possible and will provide updates as we have them. We apologize for any inconvenience this may cause.

  2. identified Sep 06, 2024, 09:19 PM UTC

    We have identified the issue and are working to restore the sign-in functionality for affected customers as quickly as possible.

  3. identified Sep 07, 2024, 03:21 AM UTC

    We have identified the issue and will deploy the solution for affected customers on Monday, following thorough testing. If you require urgent assistance in the meantime, please reach out to our dedicated support team at [email protected]. Thank you for your understanding and patience.

  4. identified Sep 09, 2024, 08:45 PM UTC

    We have begun a gradual rollout of the authentication fix for affected customers. If you require urgent assistance in the meantime, please reach out to our dedicated support team at [email protected]. Thank you for your understanding and patience.

  5. identified Sep 10, 2024, 02:07 AM UTC

    We have now completed restoring authentication functionality for the majority of affected customers. Our efforts will now focus on those customers where the automated recovery did not achieve the desired results. If you require urgent assistance in the meantime, please reach out to our dedicated support team at [email protected]. Thank you for your understanding and patience.

  6. monitoring Sep 10, 2024, 06:13 PM UTC

    We have now restored Duo admin panel access for customers where the automated recovery did not achieve the desired results. These customers can now reconfigure their SSO settings and restore access. We will continue to monitor our systems closely. If you require any assistance related to this incident, please reach out to our dedicated support team at [email protected]. Thank you for your understanding and patience.

  7. resolved Sep 11, 2024, 09:01 PM UTC

    This incident has been resolved.