Ooma experienced a critical incident on November 24, 2018 affecting Vancouver POP, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2018, 02:00 AM UTC
We are investigating an issue that is impacting the delivery of some calls to customers registered to ur VAN POP. We will post more here as we investigate.
- investigating Nov 24, 2018, 02:07 AM UTC
Currently our VAN POP is not receiving calls. We are investigating packet loss in one of our Edge routers in the VAN POP. We will post here as we know more about the problem.
- investigating Nov 24, 2018, 02:12 AM UTC
We are continuing to investigate the issue in our VAN POP and will post more information as we have it.
- identified Nov 24, 2018, 02:18 AM UTC
We have identified an issue causing instability in one of our edge routers in VAN POP. We are working on implementing work arounds.
- monitoring Nov 24, 2018, 02:24 AM UTC
We have been able to implement a repair to the affected edge router in Vancouver. We will continue to monitor the network; all operations have been restored.
- identified Nov 24, 2018, 02:28 AM UTC
We are seeing instability return to the affected edge router in VAN POP.
- identified Nov 24, 2018, 02:36 AM UTC
We are continuing to work on returning stability to our edge router in VAN POP. We will post more on this page as we know more.
- monitoring Nov 24, 2018, 02:40 AM UTC
We have implemented another fix to the affected edge router in VAN. We are seeing normal operations and stability return to the POP. We will continue to monitor.
- monitoring Nov 24, 2018, 02:43 AM UTC
We are continuing to monitor the affected hardware. Normal operations have returned to the VAN POP.
- resolved Nov 24, 2018, 02:57 AM UTC
Normal operations have resumed in our VAN POP. We will share a post mortem on this page after we complete our investigation.