Ooma experienced a minor incident on December 1, 2018 affecting Provisioner, lasting 3d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2018, 12:18 AM UTC
We are investigating an issue with our provisioning server. Some requests on our databases are taking longer to complete than normal due to a higher than expected load. On phone applications will be impacted as well as log in/log out functions.
- identified Dec 01, 2018, 12:22 AM UTC
We have identified the cause of the slow responses. Our engineers are currently repairing the database server with the load issues.
- monitoring Dec 01, 2018, 12:26 AM UTC
Timeouts have been removed from the system. All functions have returned to normal. We will continue to monitor for any impact.
- monitoring Dec 01, 2018, 12:47 AM UTC
We have seen some timeouts return to the affect database. We are implementing an additional fix.
- monitoring Dec 01, 2018, 12:54 AM UTC
We have resolved the timeout issues in the cluster impacting Phone applications. We will continue to monitor for further issues.
- resolved Dec 04, 2018, 07:12 PM UTC
This incident has been resolved.