Ooma experienced a notice incident on May 14, 2019 affecting San Jose POP, lasting 19h 47m. The incident has been resolved; the full update timeline is below.
Affected components
San Jose POP
Update timeline
- investigating May 14, 2019, 01:15 AM UTC
We are currently investigating an issue with our SJC POP; it is temporarily offline. All traffic will be properly redirected to another POP. We will provide updates as they become available. If you do experience any issues, please contact our support team.
- identified May 14, 2019, 05:00 AM UTC
We have identified the issue with our SJC POP and are currently working to resolve the issue. All traffic will continue to be redirected in the interim.
- resolved May 14, 2019, 09:02 PM UTC
We have resolved the issue with SJC POP and have monitoring it for several hours. All traffic has resumed its regular path.