Ooma incident

Loss of Registrations/Intermittent Call Connectivity

Minor Resolved View vendor source →

Ooma experienced a minor incident on March 9, 2020 affecting Vancouver POP, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2020, 05:27 PM UTC
Resolved
Mar 11, 2020, 06:26 PM UTC
Duration
2d
Detected by Pingoru
Mar 09, 2020, 05:27 PM UTC

Affected components

Vancouver POP

Update timeline

  1. investigating Mar 09, 2020, 05:27 PM UTC

    We are currently experiencing issues with our Vancouver POP. It is expected that devices will failover to the closest regional POP. We are continuing to investigate and will post updates as they become available.

  2. investigating Mar 09, 2020, 05:37 PM UTC

    While our team is currently investigating, it is also expected that bidirectional calls are intermittently connecting.

  3. monitoring Mar 09, 2020, 05:45 PM UTC

    Our team has identified the issue and our Vancouver POP has now stabilized. We are continuing to monitor closely. All connectivity should have returned to normal. If you are experiencing any issues, please reach out to our support team at [email protected] or [email protected].

  4. investigating Mar 09, 2020, 08:05 PM UTC

    We are currently experiencing an issue with intermittent call connectivity. Our team is currently investigating and will provide updates as soon as possible.

  5. monitoring Mar 09, 2020, 08:26 PM UTC

    We have identified the issue and call connectivity has returned to normal. We are continuing to monitor. Tonight, we will be doing some emergency network maintenance to adjust some of the routing preferences on our core network. In this maintenance, we will be taking at least one upstream carrier out of our routing path as this is what ultimately lead to our network instability today.

  6. investigating Mar 10, 2020, 05:29 PM UTC

    We are currently experiencing an issue with intermittent call connectivity. Our team is currently investigating and will provide updates as soon as possible.

  7. investigating Mar 10, 2020, 05:37 PM UTC

    We are continuing to investigate this issue.

  8. monitoring Mar 10, 2020, 05:38 PM UTC

    We identified a momentary issue with one of our upstream telecom carriers not connecting calls immediately. We believe the issue was resolved within minutes and everything should be working as normal, but the team will to monitor for the rest of the day.

  9. resolved Mar 11, 2020, 06:26 PM UTC

    This incident has been resolved.