Ooma experienced a minor incident on April 27, 2020 affecting Vancouver POP, lasting 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2020, 07:09 PM UTC
We are currently investigating an issue with some calls not connecting in our Vancouver POP. Updates to follow.
- investigating Apr 27, 2020, 07:11 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 27, 2020, 08:03 PM UTC
We have identified an issue within our Vancouver POP that was causing intermittent call connecting issue. We have implemented a fix and will continue to monitor, but calls should be connecting as usual!
- resolved Apr 28, 2020, 04:09 PM UTC
We believe the issue is resolved, and have monitored for the last 24 hours. We had a momentary blip with one of the routers at our Vancouver Data Centre yesterday morning. This affected some calling for select customers as the phones failed over to our San Jose Data Centre.