Ooma incident

Call connectivity and audio quality issues in San Jose

Minor Resolved View vendor source →

Ooma experienced a minor incident on June 4, 2020 affecting San Jose POP, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2020, 07:20 PM UTC
Resolved
Jun 05, 2020, 10:31 PM UTC
Duration
1d 3h
Detected by Pingoru
Jun 04, 2020, 07:20 PM UTC

Affected components

San Jose POP

Update timeline

  1. investigating Jun 04, 2020, 07:20 PM UTC

    We are currently investigating reports of degraded performance in our San Jose POP. Updates to follow.

  2. monitoring Jun 04, 2020, 07:45 PM UTC

    An issue was identified with one of our upstream carriers that affected a subset of calls made through our San Jose POP between 18:26 - 18:52 UTC. We escalated to the carrier and they identified an issue within their network. They have resolved the issue and are monitoring. We are also continuing to monitor. Affected calls would have either been dropped or experienced poor audio.

  3. resolved Jun 05, 2020, 10:31 PM UTC

    This incident has been resolved.