Ooma experienced a notice incident on July 15, 2020 affecting Vancouver POP and San Jose POP, lasting 4d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Vancouver POPSan Jose POP
Update timeline
- identified Jul 15, 2020, 08:34 PM UTC
Our upstream carrier has advised that they are experiencing issues connecting calls which may result in a busy tone being sent back. The issue has been identified and is in the process of being resolved.
- monitoring Jul 15, 2020, 08:42 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 20, 2020, 05:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 20, 2020, 05:29 PM UTC
This incident has been resolved.