Ooma experienced a major incident on July 30, 2020 affecting San Jose POP and Management Portal, lasting 19h 7m. The incident has been resolved; the full update timeline is below.
Affected components
San Jose POPManagement Portal
Update timeline
- identified Jul 30, 2020, 10:27 PM UTC
We are experiencing an issue with our SJC POP; a recurrence of the issue we faced this morning. We have put alternative routes in place and all clients should fail over to our Vancouver POP within a few minutes. We are working with our data center provider to resolve the issue.
- monitoring Jul 30, 2020, 10:42 PM UTC
Our SJC POP is now back online. We are continuing to monitor the situation.
- resolved Jul 31, 2020, 05:34 PM UTC
This incident has been resolved.