Ooma experienced a critical incident on August 27, 2020 affecting San Jose POP, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
San Jose POP
Update timeline
- investigating Aug 27, 2020, 03:33 PM UTC
We are currently investigating an outage in our San Jose pop. Updates to follow.
- identified Aug 27, 2020, 04:26 PM UTC
We have identified a node within SJC that was destabilizing the San Jose POP. We have removed this node from the rotation while we investigate and resolve the root cause. All calling services have been restored. If you're still experiencing issues please submit a ticket to [email protected]
- resolved Aug 27, 2020, 10:03 PM UTC
Calling on SJC has been stable for the past 5 hours and the Engineering Team are confident that the issue has been resolved.