Ooma experienced a minor incident on September 9, 2020 affecting Vancouver POP and San Jose POP and 1 more component, lasting 21h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Vancouver POPSan Jose POPTokyo POP
Update timeline
- investigating Sep 09, 2020, 04:33 PM UTC
We are currently investigating an issue with an upstream carrier. You may experience issues with inbound and outbound call connectivity or audio availability until this has been resolved or we find a work around.
- monitoring Sep 09, 2020, 04:54 PM UTC
We have rerouted calls through alternative carriers as the carrier in question works on their routes. Calls should be completing as intended and audio should be back to normal moving forward.
- resolved Sep 10, 2020, 02:11 PM UTC
This incident has been resolved.