Ooma experienced a notice incident on September 18, 2020 affecting Vancouver POP, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2020, 04:15 PM UTC
We are currently investigating several reports of call quality issues with our Vancouver POP. Updates to follow.
- identified Sep 18, 2020, 05:12 PM UTC
We've identified identified data loss across cogentco networks in Western Canada. Their advisory states that this is due to a backhaul fiber cut which they're working to resolve, but currently do not have an ETA on.
- monitoring Sep 19, 2020, 12:15 AM UTC
Cogentco has removed their advisory from their status page, and our monitoring has not shown any further data loss on our monitoring routes. We will continue to monitor the situation, however please submit a ticket to [email protected] if you continue to experience call quality issues.
- resolved Sep 19, 2020, 10:18 PM UTC
We are marking this outage as resolved. We have had no further reports in the last day, and our monitoring platform hasn't shown any further connection issues in the region. However please submit a ticket to [email protected] if you continue to experience call quality issues.