Ooma experienced a minor incident on November 4, 2020 affecting Vancouver POP, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Vancouver POP
Update timeline
- investigating Nov 04, 2020, 03:08 PM UTC
We are currently investigating an issue where around 75% of inbound calls are not being connected. Initial investigation has revealed that the issue is with our carrier and we have escalated this issue with them.
- monitoring Nov 04, 2020, 05:07 PM UTC
A fix has been implemented and we are closely monitoring the situation.
- resolved Nov 05, 2020, 05:12 PM UTC
This incident has been resolved.