Ooma experienced a major incident on January 13, 2021 affecting Dedicated Voice Circuit Network, lasting 19h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 13, 2021, 09:41 PM UTC
We are currently experiencing an issue with dedicated voice circuits provided by AT&T. They are experiencing a major outage impacting all AT&T services. We are continuing to monitor and wait for updates from AT&T.
- identified Jan 13, 2021, 10:46 PM UTC
AT&T has just update us that they are continuing to investigate the cause of this major outage, and are working to find a way to restore service. This is impacting our business customers as well as some home users. Some of our users have even reported that their AT&T wireless service has also been interrupted, although that falls outside of what Ooma provides. AT&T has no estimated time of restoration yet. Thank you for your patience.
- resolved Jan 14, 2021, 05:17 PM UTC
This incident has been resolved.