Ooma incident

Vancouver server outage

Critical Resolved View vendor source →

Ooma experienced a critical incident on January 16, 2021 affecting Vancouver POP, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2021, 03:42 PM UTC
Resolved
Jan 17, 2021, 07:00 PM UTC
Duration
1d 3h
Detected by Pingoru
Jan 16, 2021, 03:42 PM UTC

Affected components

Vancouver POP

Update timeline

  1. investigating Jan 16, 2021, 03:42 PM UTC

    We are currently investigating an issue with our Vancouver server cluster.

  2. identified Jan 16, 2021, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2021, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 17, 2021, 07:00 PM UTC

    This incident has been resolved.