Ooma incident

Vancouver POP outage

Critical Resolved View vendor source →

Ooma experienced a critical incident on January 30, 2021 affecting Vancouver POP, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2021, 05:29 PM UTC
Resolved
Jan 30, 2021, 07:29 PM UTC
Duration
1h 59m
Detected by Pingoru
Jan 30, 2021, 05:29 PM UTC

Affected components

Vancouver POP

Update timeline

  1. investigating Jan 30, 2021, 05:29 PM UTC

    We are currently investigating an outage with the Vancouver POP.

  2. investigating Jan 30, 2021, 05:38 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 30, 2021, 06:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 30, 2021, 07:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 30, 2021, 07:29 PM UTC

    This incident has been resolved. For a detailed report on the outage, please submit a ticket and we will respond accordingly.