Ooma incident

Scheduled Maintenance in San Jose Tomorrow 20/03/2021 at 9am PT

Ooma experienced a notice incident on March 20, 2021 affecting San Jose POP, lasting 19h 25m. The incident has been resolved; the full update timeline is below.

Started: Mar 20, 2021, 12:00 AM UTC
Resolved: Mar 20, 2021, 07:26 PM UTC
Duration: 19h 25m
Detected by Pingoru: Mar 20, 2021, 12:00 AM UTC

Affected components

San Jose POP

Update timeline

investigating Mar 20, 2021, 12:00 AM UTC

Please note: Scheduled maintenance is being performed on our network in San Jose, tomorrow 20/03/2021 at 9am PT and may last up to 30 minutes. Connectivity is expected to be interrupted, however phones, devices, and calling services are expected to fail over to our Vancouver POP automatically. Please reach out to [email protected] if you encounter any issues during this time.
resolved Mar 20, 2021, 07:26 PM UTC

This work has been completed. There was disruption on San Jose between 8:48am PST and 9:02am PST. Most endpoints failed over correctly, and returned to San Jose when the work was complete. If you noticed that your service was unavailable during that entire period, or is still not available, please submit a support ticket so that we can investigate with you why your phones did not behave as expected.