Ooma experienced a critical incident on March 29, 2021 affecting San Jose POP, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2021, 03:35 PM UTC
We are currently investigating an outage to the SJC POP. All client devices should failover to the VAN POP and be able to make and take calls shortly.
- monitoring Mar 29, 2021, 04:08 PM UTC
The issue was identified and a fix has been implemented. All devices on the network should register back to the SJC POP and begin to function as expected. Should you still be experiencing issues, please submit a ticket to [email protected] and we will resolve your issues as soon as possible.
- resolved Mar 30, 2021, 04:01 PM UTC
The Monitoring phase is complete and the issue is confirmed to be resolved. Should you still be experiencing issues, please submit a ticket to [email protected] and we will resolve your issues as soon as possible.