Ooma experienced a major incident on November 9, 2021 affecting Vancouver POP and San Jose POP, lasting 10d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2021, 07:11 PM UTC
We are currently investigating this issue.
- monitoring Nov 09, 2021, 07:33 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Nov 09, 2021, 07:35 PM UTC
We are currently investigating this issue.
- monitoring Nov 09, 2021, 08:14 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 09, 2021, 10:28 PM UTC
Services are operational, and our team is continuing to monitor the situation closely.
- investigating Nov 09, 2021, 11:49 PM UTC
Our carrier is currently experiencing a second DDoS attack. Until we reach a resolution, you may be experiencing failed calls, latency/time outs, and/or delayed or failed messages.
- monitoring Nov 10, 2021, 12:37 AM UTC
Operational but continuing to work on a fix for this issue.
- investigating Nov 12, 2021, 05:52 PM UTC
Our carrier is currently experiencing a second DDoS attack. Until we reach a resolution, you may be experiencing failed calls, latency/time outs, and/or delayed or failed messages.
- identified Nov 12, 2021, 11:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 19, 2021, 11:14 PM UTC
This incident has been resolved.