Ooma experienced a minor incident on November 3, 2018 affecting San Jose POP, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
San Jose POP
Update timeline
- monitoring Nov 03, 2018, 11:33 PM UTC
We are currently performing some emergency maintenance to our San Jose POP. There may be delays in call delivery as we migrate a server to better accommodate load. Failover has to our Vancouver POP has occurred and is keeping up with the load; there should not be a service impact.
- monitoring Nov 04, 2018, 12:17 AM UTC
Emergency Maintenance window is almost completed. We will post more information to this page as we finish the maintenance.
- resolved Nov 04, 2018, 12:24 AM UTC
Emergency maintenance has been completed and the server migration was successful. Operations in our SJC POP have returned to normal.