Ooma experienced a major incident on December 14, 2018 affecting Vancouver POP, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 14, 2018, 08:03 PM UTC
We have identified an issue where customers connected to our Vancouver POP are receiving no service messages. We have identified the issue and are working on a resolution as quickly as possible
- identified Dec 14, 2018, 08:09 PM UTC
We are continuing to work on restoring services in Vancouver. We will update this page as we know more, we are working on resolving this as quickly as possible.
- monitoring Dec 14, 2018, 08:14 PM UTC
The issue in our Vancouver POP has been resolved. We are continuing to monitor the issue, and will post additional updates here as needed.
- resolved Dec 14, 2018, 09:25 PM UTC
We have seen no further issues in our Vancouver POP and all services have been restored. We apologize for the interruption. We will provide a post mortem within 24hrs.