Ooma experienced a notice incident on December 19, 2018 affecting Vancouver POP, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 19, 2018, 06:17 PM UTC
After investigation of the loss of connectivity events from 12/14, 12/17 and 12/18, we have implemented a number of changes that should ease problems if the issue returns. There is malformed network traffic that is impacting one of our core routers; the issue re-appears mid-morning Pacific time. Failover POPs are standing by and ready to accept registrations in the event of an issue. A replacement for affected device is currently being configured and will be replaced Thursday evening, 12/20.
- monitoring Dec 20, 2018, 06:37 PM UTC
We have not seen issues return to the VAN POP since we implemented some changes on 12/18. We continue to monitor our VAN POP closely.
- resolved Dec 21, 2018, 05:51 PM UTC
We continue to see our VAN POP operating without issue. We will be completing some maintenance on equipment tonight. We are closing this status notice.