Ooma experienced a notice incident on February 8, 2019 affecting Vancouver POP and San Jose POP and 1 more component, lasting 11h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Vancouver POPSan Jose POPProvisioner
Update timeline
- investigating Feb 08, 2019, 02:23 PM UTC
We are currently investigating an issue impacting some phones registered to our VAN/SJC/CHI/ LON POPs. We are working on having this issue resolved as quickly as possible and will post updates when available.
- investigating Feb 08, 2019, 03:03 PM UTC
We are continuing to investigate this issue.
- identified Feb 08, 2019, 03:06 PM UTC
We believe we've identified the issue and have a resolution in place. We are currently monitoring the issue. If you're phones are at a login screen, please try logging in with your credentials.
- monitoring Feb 08, 2019, 03:33 PM UTC
We are continuing to monitor the issue after putting a fix in place.
- resolved Feb 09, 2019, 01:54 AM UTC
This incident has been resolved.